Privacy Policy – Petheeds.com
Last Updated: 22 November 2025
Petheeds.com (“Website”) is owned and operated by Petheeds LLP (“Company”, “we”, “our”, “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or make a purchase from our Website.
By using Petheeds.com, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
When you place an order, create an account, contact us, or subscribe, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Payment information (Note: We do not store card/banking details; payments are processed securely by third-party payment gateways.)
b) Non-Personal Information
Automatically collected when you browse the website:
- IP Address
- Browser Type
- Device Information
- Pages Viewed
- Time Spent on Website
- Cookies & Tracking Data
c) Cookies & Tracking Technologies
We use cookies for:
- Website functionality
- Shopping cart operations
- Performance tracking
- Personalised recommendations
- Customer experience improvement
You can disable cookies in your browser settings, but some features may not work properly.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate updates about orders
- Send offers, promotions, and newsletters (with your consent)
- Improve website performance
- Prevent fraud and unauthorized transactions
- Analyse site traffic and customer behaviour
3. Sharing of Information
We NEVER sell or rent your personal information.
We may share your data only with trusted partners for essential operations:
- Courier/Logistics Companies – for delivering your orders
- Payment Gateway Providers – for secure payments
- Analytics Tools – to improve website performance
- Legal Authorities – only if required by law or to protect our rights
All partners follow strict confidentiality rules.
4. Data Security
We implement industry-standard security measures to safeguard your data:
- Encrypted servers
- Secure socket layer (SSL) protection
- Restricted access to personal data
- Regular monitoring for vulnerabilities
5. Retention of Data
We retain your data only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, tax, and business requirements
If you request deletion, we will remove your data unless required by law.
6. Your Rights as a User
You may request:
- Access to the information we hold about you
- Correction of inaccurate data
- Deletion of your personal information
- Opt-out of marketing communications
- Restriction of data usage
To exercise your rights, write to us at info@petheeds.in
7. Third-Party Links
Our website may contain links to external websites.
We are not responsible for:
- Their content
- Privacy practices
- Policies
Please review their privacy policies separately.
8. Children’s Privacy
Petheeds.com does not knowingly collect data from children under 13.
If you believe a child has provided personal data, contact us immediately.
9. Policy Updates
We may update this Privacy Policy occasionally.
Changes will be posted on this page with an updated date.
Continued use of the website means you accept the updated policy.