Term and Condition

Terms & Conditions

Petheeds.com (Owned & Operated by Petheeds LLP)**

Last Updated: 21 November 2025

Welcome to Petheeds.com, the official online store of Petheeds LLP. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read this document carefully before using our services.

1. General Information

  • Petheeds.com is owned and operated by Petheeds LLP, registered in India.
  • These Terms apply to all users of the website, including customers, browsers, vendors, and contributors.

2. Use of the Website

By using this site, you confirm that:

  • You are at least 18 years old or using the site under supervision of a parent/guardian.
  • You will not use the site for any illegal or unauthorised purposes.
  • You will not attempt to harm, disable, or interfere with website operations.

3. Products & Services

  • Petheeds LLP manufactures and sells pet shampoos, pet supplements, pet food products, and other animal-care items.
  • All product descriptions, pricing, and images on Petheeds.com are for informational purposes.
  • Petheeds LLP reserves the right to update, modify, discontinue or change any product/features without prior notice.

4. Orders & Payments

  • All orders placed on Petheeds.com are subject to availability and acceptance by Petheeds LLP.
  • We accept payment through authorized and secure payment gateways.
  • You agree to provide accurate billing and shipping information.
  • Petheeds LLP may refuse or cancel orders if fraud or incorrect information is detected.

5. Pricing & Taxes

  • All prices listed are in INR (₹) and inclusive/exclusive of taxes as mentioned.
  • Prices may change without prior notice.
  • Shipping charges (if applicable) will be shown at checkout.

6. Shipping & Delivery

  • Orders are shipped to the address provided by the customer.
  • Delivery timelines are estimates and may vary due to location, courier availability, or unforeseen circumstances.
  • Petheeds LLP is not liable for delays caused by courier partners or events beyond our control.

7. Returns, Refunds & Replacement

We aim to provide high-quality pet-care products. However:

  • Products once opened/used cannot be returned for hygiene reasons.
  • Returns are accepted only for:
    • Damaged product received
    • Wrong product shipped
    • Expired product delivered

Conditions:

  • Customer must raise a complaint within 48 hours of delivery.
  • Proof such as photos/videos may be requested.
  • Refunds/replacements are processed after verification.

8. Subscription & Auto-Delivery (If applicable)

  • Subscription services, if offered, can be modified or cancelled before the next billing cycle.
  • Petheeds LLP reserves the right to discontinue or modify subscription benefits.

9. Intellectual Property

  • All content on Petheeds.com—including text, logos, designs, graphics, product formulas, images, and brand names—is the intellectual property of Petheeds LLP.
  • No content may be copied, reproduced, or distributed without written permission.

10. User Feedback & Reviews

  • Any feedback, suggestions, or reviews submitted on Petheeds.com may be used for marketing or product improvement.
  • Content must not be abusive, misleading, or violate any laws.

11. Limitation of Liability

  • Petheeds LLP is not responsible for:
    • Misuse of product
    • Errors, delays, or interruptions in the website

Use of our products is solely at your discretion.

12. Third-Party Links

  • Petheeds.com may contain links to third-party websites.
  • We are not responsible for the content, policies, or actions of these external sites.

13. Privacy & Data Protection

  • Your personal information is handled according to our Privacy Policy.
  • By using the website, you consent to data collection as outlined in the Privacy Policy.

14. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall fall under the jurisdiction of courts located in Delhi, India.

15. Changes to Terms

  • Petheeds LLP may update these Terms & Conditions at any time.
  • Continued use of the website indicates acceptance of updated terms.

16. Contact Information

For queries, complaints, or support:
Petheeds LLP
Email: info@petheeds.in
Phone: +91 9650185800
Address: I-1571, Gaur Yamuna City, Yamuna Expressway, Greater Noida, Utter Pradesh

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